Jhay Florentino
CEO, Transaction to Value
- jhayflorentino@gmail.com
- +63 991 210 2130
- linkedin.com/in/jhayflorentino
About me
I am an experienced BPO Leader Specializing in Training, Quality, and Operational Excellence.
I build efficient systems and deliver impactful training solutions.
As the CEO of Transaction to Value and Training & Quality Manager at CubeworkPH, I bring over 20 years of experience in the BPO industry. I specialize in developing training programs, optimizing quality assurance processes, and managing operations. My dual leadership roles allow me to integrate strategic insights into real-world execution, helping businesses enhance efficiency and drive growth.
I am passionate about creating impactful strategies that empower teams, improve customer experiences, and drive measurable results. By leveraging my expertise in training and quality management, I help organizations navigate challenges, adapt to industry trends, and achieve operational excellence.
Areas of Specialization
Training & Leadership
Designed end-to-end training and leadership development programs.
Quality & Process Optimization
Led quality control across global BPO accounts, integrating AI to enhance productivity.
Operations & Client Relations
Managed shared services and led B2B sales initiatives for client retention and growth.
Key Achievements
AI-Powered Call Center Transformation
Spearheaded AI-driven call center optimization, reducing call volume by 50%.
Comprehensive Logistics Training Development
Developed comprehensive logistics training programs at CubeworkPH.
Scaling Tech Teams for Operational Growth
Revitalized tech accounts, growing teams from 100 to 500 FTE in a year.
Leadership and Coaching Excellence Programs
Delivered Leadership 101 and SMART coaching, enhancing supervisor capabilities.